Under the European Data Act, you have the right to obtain the data you have created while using your Easyhost services.
Whenever possible, you can export your data yourself through our control panel or other available tools. If self-service export isn’t available, our support team can help you obtain your data.
Customer account information
You can access your account information through our control panel.
If you need a copy, you can save or print the page as a PDF.
Available data
- Customer number
- Account name
- Contact details
- Technical contacts
- Billing contacts
- Administrators & User accounts
- User roles and permissions
- Two-factor authentication status
Contracts and subscriptions
Our control panel provides an overview of all products and subscriptions linked to your account.
If you need a copy, you can save or print the page as a PDF.
Available data
- Active products
- Ordered services
- Contract status
- Renewal dates
- Subscription details
Billing and invoices
Our control panel provides an overview of all your invoices from the last 15 months.
If you need a copy, you can download them as a PDF.
Available data
- Invoices
- Credit notes
- Payment status
- Billing history
Domain names
Our control panel provides an overview of all your domain names and DNS-records.
If you need a copy, you can save or print these pages as a PDF.
Available data
- Registered domain names
- DNS records
- Nameservers
- WHOIS information (where applicable)
- DNSSEC configuration
- Domain contacts
Web hosting
Web hosting includes all kind of web hosting like WordPress hosting, Managed WordPress or WooCommerce, Drupal hosting, Dedicated Webhosting …
You can find the available data via our control panel or an FTP-client
Available data
| Data | Export method |
|---|---|
| Website files & directory structure | FTP, SSH or File Manager |
| FTP & SSH users | Via the control panel |
| PHP configuration | View and copy from the control panel |
| Website & Database backups | Via the control panel |
| Scheduled tasks (Cronjobs), logs, stats | Via the control panel |
Databases
Available data
| Data | Export method |
|---|---|
| MySQL Database, structure and tables | Via phpMyAdmin |
| Database backups | Via our control panel |
| Database info and users | Via our control panel |
Basic Email
Available data for Basic Email
| Data | Export method |
|---|---|
| Mailboxes & Forwards | Via our control panel |
| Email messages & contacts | Via webmail or your email client |
Available data for Exchange Email
| Data | Export method |
|---|---|
| Mailboxes, Lists & Contacts | Via our control panel |
| Email messages, calendars & contacts | Via Outlook Web Access or your email client |
Virtual servers
You can access the data for your VPS via our control panel and the Plesk-control panel (for Managed VPS).
Available data
- Server files
- Databases
- Configuration files
- Log files
- Application data
SSL certificates
All data about your SSL certificates is available through our control panel.
Available data
- Certificate information
- Certificate validity
- Certificate chain
- CSR (if generated by you)
SiteBuilder
You can export various types of content and information created with SiteBuilder.
Data you can export
- Website pages
- Text content
- Images and uploaded media
- Downloadable files
- Blog posts
- Product catalogue (if using the online store)
- Customer orders (if using the online store)
- Contact form submissions (if available)
- Domain settings connected to your website
- Website settings and configuration
How to export your data
| Data | Export method |
|---|---|
| Website content | Copy content manually from the SiteBuilder editor |
| Images and uploaded files | Download individually from the SiteBuilder editor |
| Product catalogue | Export through the online store management (if available) |
| Customer orders | Export through the online store management (if available) |
| Contact form submissions | Export from the SiteBuilder administration (if available) |
| Domain settings | View and copy from the Control Panel |
Need help?
If you need assistance exporting your SiteBuilder data, contact our support team. After verifying your identity, we’ll help you retrieve the data that is available for export.
Software tools
Some Easyhost products include access to third-party software solutions, such as WayWidget, Macaly AI, SimplyBook.me and Metricool.
Most of these services allow you to view and export your own data directly from their dashboard.
Data you can export
Depending on the software you use, available data may include:
- Account and profile information
- Contacts and customer data
- Analytics and reports
- Bookings or appointments
- Marketing campaigns
- Website widgets and configurations
- Social media statistics
- Uploaded content and assets
- Other data created while using the service
How to export your data
Export options are managed within the dashboard of each individual application.
| Software | Export method |
|---|---|
| WayWidget | Export through the WayWidget dashboard |
| Leadinfo | Export through the Leadinfo dashboard |
| Flexmail | Export through the Flexmail dashboard |
| SimplyBook.me | Export through the SimplyBook.me administration dashboard |
| Metricool | Export through the Metricool dashboard |
Please refer to the documentation of the relevant application for detailed export instructions and available file formats.
Need help?
If you need assistance accessing your software dashboard or have questions about your subscription, our support team is happy to help.
For questions about specific export options or data available within the software itself, you may also need to consult the documentation or support resources of the respective software provider.
Other products and services
If your Easyhost product isn’t listed above, you can still request access to the data you have created while using the service.
Data you can export
Depending on the product, this may include:
- Account and configuration data
- User-generated content
- Logs and reports
- Settings and preferences
- Metadata required to interpret your data
- Other customer data associated with your service
How to export your data
Many products include self-service export options through the Control Panel or the product dashboard.
If no self-service export is available, you can request your data by contacting our support team. After verifying your identity, we’ll provide the data in a structured, commonly used and machine-readable format where technically feasible.
Need help?
If you’re unsure how to export data from a specific product, contact our support team. We’ll explain which data is available and how you can retrieve it.