{"id":3106,"date":"2026-09-28T15:33:57","date_gmt":"2026-09-28T13:33:57","guid":{"rendered":"https:\/\/www.easyhost.be\/en\/help\/?post_type=ht_kb&#038;p=3106"},"modified":"2026-09-30T16:07:01","modified_gmt":"2026-09-30T14:07:01","slug":"cant-send-or-receive-emails-anymore","status":"publish","type":"ht_kb","link":"https:\/\/www.easyhost.be\/en\/help\/kb\/cant-send-or-receive-emails-anymore\/","title":{"rendered":"Can&#8217;t send or receive emails anymore?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Using the checks in this article, you can find out step by step where the problem lies: with your domain name (MX records), with your services, with your mailbox\/password, or with your email program&#8217;s settings.<br>Make sure you have the correct mailbox settings on hand. You&#8217;ll find them in our guide: <a href=\"https:\/\/www.easyhost.be\/en\/help\/kb\/set-your-basic-mailbox-to-outlook\/\" data-type=\"ht_kb\" data-id=\"7106\">How do I set up my Basic mailbox (POP3\/IMAP)?<\/a><\/p>\n\n\n\n<div class=\"wp-block-ht-block-toc  is-style-outline htoc htoc--position-wide toc-list-style-plain\" data-htoc-state=\"expanded\" data-htoc-scrollspy=\"false\" data-htoc-auto-collapse=\"true\" data-htoc-mapping-headers=\"[false,true,true,true,true,true]\"><span class=\"htoc__title\"><span class=\"ht_toc_title\">Table of Contents<\/span><span class=\"htoc__toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\"><g fill=\"#444\"><path d=\"M15 7H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><path d=\"M15 1H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1zM15 13H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><\/g><\/svg><\/span><\/span><div class=\"htoc__itemswrap\"><ul class=\"ht_toc_list\"><li class=\"\"><a href=\"#htoc-check-first-whether-your-domain-uses-brandname-s-mail-serversthe-first-check-is-to-verify-whether-your-domain-name-actually-uses-our-mail-servers-you-can-check-this-via-the-mx-records-of-your-domain-your-mx-records-should-normally-look-like-this-if-you-re-using-our-basic-mailboxes\">Check first whether your domain uses Easyhost&#8217;s mail servers<\/a><\/li><li class=\"\"><a href=\"#htoc-check-whether-your-services-are-still-active\">Check whether your services are still active<\/a><\/li><li class=\"\"><a href=\"#htoc-test-whether-your-mailbox-still-works-via-webmail\">Test whether your mailbox still works via Webmail<\/a><\/li><li class=\"\"><a href=\"#htoc-check-the-email-settings-on-your-device\">Check the email settings on your device<\/a><\/li><\/ul><\/div><\/div>\n\n\n\n<h2 id=\"htoc-check-first-whether-your-domain-uses-brandname-s-mail-serversthe-first-check-is-to-verify-whether-your-domain-name-actually-uses-our-mail-servers-you-can-check-this-via-the-mx-records-of-your-domain-your-mx-records-should-normally-look-like-this-if-you-re-using-our-basic-mailboxes\" class=\"wp-block-heading\"><strong>Check first whether your domain uses Easyhost&#8217;s mail servers<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"htoc-check-first-whether-your-domain-uses-brandname-s-mail-serversthe-first-check-is-to-verify-whether-your-domain-name-actually-uses-our-mail-servers-you-can-check-this-via-the-mx-records-of-your-domain-your-mx-records-should-normally-look-like-this-if-you-re-using-our-basic-mailboxes\">The first check is to verify whether your domain name actually uses our mail servers. You can check this via the <a href=\"https:\/\/www.easyhost.be\/en\/help\/kb\/what-is-an-mx-record-how-do-i-create-change-it\/\" data-type=\"ht_kb\" data-id=\"668\">MX records<\/a> of your domain. Your MX records should normally look like this if you&#8217;re using our Basic mailboxes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-mx-mailprotect-be\">mx.mailprotect.be<\/li>\n\n\n\n<li id=\"htoc-mx-backup-mailprotect-be\">mx.backup.mailprotect.be<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Check your MX records for free via MXToolbox:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li id=\"htoc-go-to-https-mxtoolbox-com\">Go to <a href=\"https:\/\/mxtoolbox.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/mxtoolbox.com\/<\/a><\/li>\n\n\n\n<li id=\"htoc-enter-your-domain-name-e-g-yourdomain-com\">Enter your domain name (e.g. yourdomain.com)<\/li>\n\n\n\n<li id=\"htoc-click-mx-lookup-to-check-your-mx-records\">Click MX Lookup to check your MX records<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Do you see different MX records, or no MX records at all?<\/strong><br>Then something is wrong with your DNS settings, or you&#8217;re using the mail servers of another (previous) provider.<br><a href=\"https:\/\/www.easyhost.be\/en\/help\/kb\/what-is-an-mx-record-how-do-i-create-change-it\/\" data-type=\"ht_kb\" data-id=\"668\">Set up the correct MX records with the help of this guide<\/a><\/p>\n\n\n\n<h2 id=\"htoc-check-whether-your-services-are-still-active\" class=\"wp-block-heading\"><strong>Check whether your services are still active<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have outstanding payments, a product may have been (temporarily) taken offline. That could explain why email is no longer working.<br><strong>Follow these steps in the <a href=\"https:\/\/my.easyhost.be\/en\" data-type=\"link\" data-id=\"devplus-placeholder-ControlPanelUrl\" target=\"_blank\" rel=\"noopener\">control panel<\/a>:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li id=\"htoc-go-to-administration-invoices\">Go to Administration &gt; Invoices<\/li>\n\n\n\n<li id=\"htoc-check-whether-there-are-any-outstanding-or-overdue-invoices\">Check whether there are any outstanding or overdue invoices<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">No outstanding invoices? Move on to the next step.<\/p>\n\n\n\n<h2 id=\"htoc-test-whether-your-mailbox-still-works-via-webmail\" class=\"wp-block-heading\"><strong>Test whether your mailbox still works via Webmail<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Log in to the online Webmail to check whether your mailbox still works, or whether the problem lies with your device or email program.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li id=\"htoc-go-to-webmail\"><a href=\"https:\/\/webmail.easyhost.be\" data-type=\"link\" data-id=\"devplus-placeholder-WebmailUrl\" target=\"_blank\" rel=\"noopener\">Go to Webmail<\/a><\/li>\n\n\n\n<li id=\"htoc-log-in-with-your-email-address-and-password\">Log in with your email address and password<\/li>\n\n\n\n<li id=\"htoc-test-whether-you-can-receive-and-send-emails\">Test whether you can receive and send emails<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Does that also work? Then the problem is probably with your email program or device.<\/p>\n\n\n\n<h2 id=\"htoc-check-the-email-settings-on-your-device\" class=\"wp-block-heading\"><strong>Check the email settings on your device<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your domain uses the correct MX records, your services are active, and webmail works, then the problem is probably with the configuration on your device.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li id=\"htoc-open-the-settings-of-your-email-program-outlook-apple-mail-smartphone\">Open the settings of your email program (Outlook, Apple Mail, smartphone \u2026)<\/li>\n\n\n\n<li id=\"htoc-check-the-settings-for-the-incoming-and-outgoing-server\">Check the settings for the incoming and outgoing server<\/li>\n\n\n\n<li id=\"htoc-check-whether-they-match-the-correct-settings\">Check whether they match the correct settings<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.easyhost.be\/en\/help\/ac\/configure-your-basic-mailbox\/\" data-type=\"ht_kb_category\" data-id=\"586\">Find the correct settings and guides for setting up your mailbox properly<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 id=\"htoc-still-having-problems-contact-us\" class=\"wp-block-heading\"><strong>Still having problems? Contact us<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Have you checked everything above and it still doesn&#8217;t work? Contact our support.<br>Mention what you&#8217;ve already tested (MX check, invoices, webmail, \u2026) and if possible, send a screenshot of your settings or error message. That will help us assist you faster.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Using the checks in this article, you can find out step by step where the problem lies: with your domain name (MX records), with your services, with your mailbox\/password, or with your email program&#8217;s settings.Make sure you have the correct mailbox settings on hand. You&#8217;ll find them in our guide:&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"ht-kb-category":[10,29],"ht-kb-tag":[],"class_list":["post-3106","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-email","ht_kb_category-troubleshooting-e-mail"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.easyhost.be\/en\/help\/wp-json\/wp\/v2\/ht-kb\/3106","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.easyhost.be\/en\/help\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.easyhost.be\/en\/help\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.easyhost.be\/en\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.easyhost.be\/en\/help\/wp-json\/wp\/v2\/comments?post=3106"}],"version-history":[{"count":2,"href":"https:\/\/www.easyhost.be\/en\/help\/wp-json\/wp\/v2\/ht-kb\/3106\/revisions"}],"predecessor-version":[{"id":3108,"href":"https:\/\/www.easyhost.be\/en\/help\/wp-json\/wp\/v2\/ht-kb\/3106\/revisions\/3108"}],"wp:attachment":[{"href":"https:\/\/www.easyhost.be\/en\/help\/wp-json\/wp\/v2\/media?parent=3106"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.easyhost.be\/en\/help\/wp-json\/wp\/v2\/ht-kb-category?post=3106"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.easyhost.be\/en\/help\/wp-json\/wp\/v2\/ht-kb-tag?post=3106"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}