{"id":3017,"date":"2025-07-11T14:25:29","date_gmt":"2025-07-11T12:25:29","guid":{"rendered":"https:\/\/www.easyhost.be\/en\/help\/?post_type=ht_kb&#038;p=3017"},"modified":"2025-07-11T14:55:21","modified_gmt":"2025-07-11T12:55:21","slug":"received-spam-help-us-trace-the-sender","status":"publish","type":"ht_kb","link":"https:\/\/www.easyhost.be\/en\/help\/kb\/received-spam-help-us-trace-the-sender\/","title":{"rendered":"Received spam? Help us trace the sender"},"content":{"rendered":"\n<p>Have you received a spam email? Annoying \u2013 but you can help us take action.<\/p>\n\n\n\n<p>Many customers forward spam to our support inbox. We appreciate that! However, when you forward an email the usual way, we lose vital technical details \u2013 like the sender\u2019s IP address. Without that, we can\u2019t trace or block the source.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The solution? Send us the email as a .eml file<\/strong><\/h2>\n\n\n\n<p>This format preserves the full technical headers. That way, we can identify the source and block the sender\u2019s mailbox from sending any more spam.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How to download a .eml file in our <a href=\"https:\/\/webmail.easyhost.be\" target=\"_blank\" rel=\"noopener\">Webmail<\/a><\/h3>\n\n\n\n<ol>\n<li>Open the spam email in your <a href=\"https:\/\/webmail.easyhost.be\" target=\"_blank\" rel=\"noopener\">Webmail<\/a>.<\/li>\n\n\n\n<li>At the top of the screen, click <strong>&#8220;More&#8221;<\/strong>.<\/li>\n\n\n\n<li>In the dropdown menu, select <strong>&#8220;Download&#8221;<\/strong>.<\/li>\n\n\n\n<li>Then choose <strong>&#8220;Source (.eml)&#8221;<\/strong>.<\/li>\n\n\n\n<li>A .eml file will be downloaded to your computer.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">What next?<\/h3>\n\n\n\n<p>Attach the .eml file to a new email and send it to us at <strong>support@easyhost.be<\/strong>.<\/p>\n\n\n\n<p>We\u2019ll take care of the rest: we&#8217;ll analyze the mail and block the sender so they can\u2019t send more spam.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Have you received a spam email? Annoying \u2013 but you can help us take action. Many customers forward spam to our support inbox. We appreciate that! However, when you forward an email the usual way, we lose vital technical details \u2013 like the sender\u2019s IP address. Without that, we can\u2019t&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[18,29],"ht-kb-tag":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.easyhost.be\/en\/help\/wp-json\/wp\/v2\/ht-kb\/3017"}],"collection":[{"href":"https:\/\/www.easyhost.be\/en\/help\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.easyhost.be\/en\/help\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.easyhost.be\/en\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.easyhost.be\/en\/help\/wp-json\/wp\/v2\/comments?post=3017"}],"version-history":[{"count":2,"href":"https:\/\/www.easyhost.be\/en\/help\/wp-json\/wp\/v2\/ht-kb\/3017\/revisions"}],"predecessor-version":[{"id":3019,"href":"https:\/\/www.easyhost.be\/en\/help\/wp-json\/wp\/v2\/ht-kb\/3017\/revisions\/3019"}],"wp:attachment":[{"href":"https:\/\/www.easyhost.be\/en\/help\/wp-json\/wp\/v2\/media?parent=3017"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.easyhost.be\/en\/help\/wp-json\/wp\/v2\/ht-kb-category?post=3017"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.easyhost.be\/en\/help\/wp-json\/wp\/v2\/ht-kb-tag?post=3017"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}