{"id":195,"date":"2019-12-10T12:59:37","date_gmt":"2019-12-10T11:59:37","guid":{"rendered":"https:\/\/www.easyhost.be\/en\/help\/?post_type=ht_kb&#038;p=195"},"modified":"2026-10-05T14:57:04","modified_gmt":"2026-10-05T12:57:04","slug":"set-your-basic-mailbox-to-apple-mail","status":"publish","type":"ht_kb","link":"https:\/\/www.easyhost.be\/en\/help\/kb\/set-your-basic-mailbox-to-apple-mail\/","title":{"rendered":"Set your Basic Mailbox to Apple Mail"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Once your&nbsp; <a href=\"https:\/\/www.easyhost.be\/en\/help\/kb\/how-do-i-create-an-e-mail-address-and-mailbox\/\">Basic mailbox has been created,<\/a> &nbsp;go to Apple Mail to set up your mailbox.<\/p>\n\n\n\n<div class=\"wp-block-ht-block-toc  is-style-outline htoc htoc--position-wide toc-list-style-plain\" data-htoc-state=\"expanded\" data-htoc-scrollspy=\"false\" data-htoc-auto-collapse=\"true\" data-htoc-mapping-headers=\"[false,true,true,true,true,true]\"><span class=\"htoc__title\"><span class=\"ht_toc_title\">IN THIS ARTICLE<\/span><span class=\"htoc__toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\"><g fill=\"#444\"><path d=\"M15 7H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><path d=\"M15 1H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1zM15 13H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><\/g><\/svg><\/span><\/span><div class=\"htoc__itemswrap\"><ul class=\"ht_toc_list\"><li class=\"\"><a href=\"#configure\">Configure a Basic mailbox in Apple Mail<\/a><ul class=\"ht_toc_child_list\"><\/ul><\/li><li class=\"\"><a href=\"#control\">Check if your mailbox is set up correctly in Apple Mail<\/a><\/li><\/ul><\/div><\/div>\n\n\n\n<h2 id=\"configure\" class=\"wp-block-heading\">Configure a Basic mailbox in Apple Mail<\/h2>\n\n\n\n<h3 id=\"htoc-automatic-configuration\" class=\"wp-block-heading\">Automatic configuration \u2013 recommended<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Follow these steps on your Apple computer:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li id=\"htoc-open-safari-and-enter-the-following-line-as-url-where-you-replace-the-last-part-with-the-e-mail-address-you-created-earlier-https-autodiscover-s-mailprotect-be-apple-user-mail-address1\">Open the configuration link below in Safari and replace\u00a0<code><strong>user@mail.address<\/strong><\/code>\u00a0with the email address of the mailbox you want to set up:<br><pre>https:\/\/autodiscover-s.mailprotect.be\/apple\/user@mail.address<\/pre><\/li>\n\n\n\n<li id=\"htoc-a-file-is-generated-open-that-file-to-download-the-profile1\">Your mailbox profile will be downloaded to your Downloads folder. Click on it to make it available.<\/li>\n\n\n\n<li id=\"htoc-then-go-to-system-settings-and-click-profile-downloaded-at-the-top-of-the-left-hand-navigation\">Then go to\u00a0<strong>System Settings<\/strong>\u00a0and click\u00a0<strong>Profile Downloaded<\/strong>\u00a0at the top of the left-hand navigation.<\/li>\n\n\n\n<li id=\"htoc-there-you-will-see-your-mailbox-profile-click-on-it-to-install-it\">There you will see your mailbox profile. Click on it to install it.<\/li>\n\n\n\n<li id=\"htoc-in-the-pop-up-window-click-install-and-then-continue-to-confirm\">In the pop-up window, click\u00a0<strong>Install<\/strong>\u00a0and then\u00a0<strong>Continue<\/strong>\u00a0to confirm.<\/li>\n\n\n\n<li id=\"htoc-enter-your-password-and-confirm-by-clicking-install\">Enter your password and confirm by clicking\u00a0<strong>Install<\/strong>.<\/li>\n\n\n\n<li id=\"htoc-the-mailbox-is-checked-and-installed-on-your-computer1\">Done. Your mailbox is now available in Apple Mail.<\/li>\n<\/ol>\n\n\n\n<h3 id=\"htoc-manual-configuration-in-apple-mail\" class=\"wp-block-heading\">Manual configuration in Apple Mail<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Follow these steps in Apple Mail:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li id=\"htoc-via-the-navigation-bar-at-the-top-you-go-to-mail-gt-add-account\">Via the navigation bar at the top you go to &#8220;Mail&#8221;&gt; &#8220;Add Account&#8221;<\/li>\n\n\n\n<li id=\"htoc-choose-other-mail-account-and-continue1\"><span style=\"color: initial; font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &quot;Helvetica Neue&quot;, sans-serif;\">Choose &#8220;Other Mail account&#8221; and continue<\/span><\/li>\n\n\n\n<li id=\"htoc-enter-your-name-e-mail-address-and-password-and-continue1\">Enter your name, e-mail address and password and continue<\/li>\n\n\n\n<li>Apple&#8217;s automatic check will fail, but that&#8217;s no problem<br>Enter the missing information.\n<ul class=\"wp-block-list\">\n<li id=\"htoc-incoming-mail-server-imap-mailprotect-be1\">Incoming mail server: <strong>imap.mailprotect.be<\/strong><\/li>\n\n\n\n<li id=\"htoc-outgoing-mail-server-smtp-auth-mailprotect-be1\">Outgoing mail server: <strong>smtp-auth.mailprotect.be<\/strong>  <\/li>\n<\/ul>\n<\/li>\n\n\n\n<li id=\"htoc-select-the-apps-that-you-want-to-use-with-this-e-mail-account-and-complete-the-configuration1\">Select the apps that you want to use with this e-mail account and complete the configuration<br><\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\"><strong>Tip: Delete e-mails from the server if you chose a POP configuration<br><\/strong>Make sure your online mailbox has not become full, by deleting deleted e-mails there too. Follow these extra steps for this. This is done automatically with an IMAP configuration. <a href=\"https:\/\/www.easyhost.be\/en\/help\/kb\/automatically-delete-emails-from-the-server-in-apple-mail-pop-only\/\">Delete e-mails from the server in Apple Mail<\/a> (POP only)<\/p>\n\n\n\n<h2 id=\"control\" class=\"wp-block-heading\">Check if your mailbox is set up correctly in Apple Mail<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Is your mailbox in Apple Mail strange? Does he still receive messages but can he no longer send them or vice versa? Then there is probably something wrong with the settings.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Follow these steps in Apple Mail to see if your mailbox is set up correctly:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li id=\"htoc-via-the-navigation-bar-at-the-top-you-go-to-mail-gt-preferences\">Via the navigation bar at the top you go to &#8220;Mail&#8221;&gt; &#8220;Preferences&#8221;.<\/li>\n\n\n\n<li id=\"htoc-go-to-the-account-tab-and-select-the-mailbox-that-you-want-to-check1\">Go to the &#8220;Account&#8221; tab and select the mailbox that you want to check.<\/li>\n\n\n\n<li id=\"htoc-go-to-the-server-settings-tab1\">Go to the &#8220;Server Settings&#8221; tab.<\/li>\n\n\n\n<li id=\"htoc-check-if-the-settings-match-the-following-username-exactly-the-same-as-your-e-mail-address-server-incoming-e-mail-imap-mailprotect-be-port-993-for-imappop3-mailprotect-be-port-995-for-pop3outgoing-e-mail-server-smtp-auth-mailprotect-be-port-587\">Check if the settings match the following:<br><pre><strong>Username:<\/strong> Exactly the same as your e-mail address<br> <strong>Server incoming e-mail: <br><\/strong> imap.mailprotect.be - Port 993 - for IMAP<br>pop3.mailprotect.be - Port 995 - for POP3<br><br><strong>Outgoing e-mail server:<br><\/strong> smtp-auth.mailprotect.be - Port 587<\/pre><br><\/li>\n\n\n\n<li id=\"htoc-make-sure-the-manage-connection-settings-automatically-option-is-unchecked1\">Make sure the &#8220;Manage connection settings automatically&#8221; option is unchecked.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Will the problems still persist afterwards? Contact us.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Once your&nbsp; Basic mailbox has been created, &nbsp;go to Apple Mail to set up your mailbox. Configure a Basic mailbox in Apple Mail Automatic configuration \u2013 recommended Follow these steps on your Apple computer: Manual configuration in Apple Mail Follow these steps in Apple Mail: Check if your mailbox is&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"ht-kb-category":[13],"ht-kb-tag":[],"class_list":["post-195","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-configure-your-basic-mailbox"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.easyhost.be\/en\/help\/wp-json\/wp\/v2\/ht-kb\/195","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.easyhost.be\/en\/help\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.easyhost.be\/en\/help\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.easyhost.be\/en\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.easyhost.be\/en\/help\/wp-json\/wp\/v2\/comments?post=195"}],"version-history":[{"count":16,"href":"https:\/\/www.easyhost.be\/en\/help\/wp-json\/wp\/v2\/ht-kb\/195\/revisions"}],"predecessor-version":[{"id":3109,"href":"https:\/\/www.easyhost.be\/en\/help\/wp-json\/wp\/v2\/ht-kb\/195\/revisions\/3109"}],"wp:attachment":[{"href":"https:\/\/www.easyhost.be\/en\/help\/wp-json\/wp\/v2\/media?parent=195"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.easyhost.be\/en\/help\/wp-json\/wp\/v2\/ht-kb-category?post=195"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.easyhost.be\/en\/help\/wp-json\/wp\/v2\/ht-kb-tag?post=195"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}